Get in Touch With Us
We value hearing from the people who read our pages. Whether you have spotted something that looks out of date, want to ask a question, or simply wish to share your thoughts, this page explains the easiest way to reach us and what you can expect once you do.
How to Contact Us
The best way to reach our team is by email. Please write to us at info@ianallanvirginiawater.co.uk. Every message lands in a shared inbox that is checked by a real person, so there is no need to worry about automated replies or getting lost in a queue.
We usually reply within two to three working days. During busy periods or public holidays it may take a little longer, but we read every message we receive and do our best to respond to each one personally.
What You Can Write to Us About
To help us point your message in the right direction, here are some of the topics we are happy to hear about:
- Corrections: if you believe a detail on one of our pages is wrong or no longer accurate, please tell us which page and what needs changing.
- General questions: if something we have written is unclear, we are glad to explain it in plainer terms.
- Feedback and ideas: suggestions for new topics or improvements to existing pages are always welcome.
- Partnership or media enquiries: please include your name, the organisation you represent and a short summary of your request.
Tips for a Faster Reply
A few simple steps can help us answer you more quickly. Use a clear subject line, such as "Correction on a guide page" or "Question about an article". If your message relates to a specific page, include its web address. Keep your message focused on one topic where possible; if you have several unrelated questions, separate emails make them easier to track.
Please do not send passwords, bank details or other sensitive personal information by email. We will never ask you for this kind of information.
Your Information
When you contact us, we only use the details you share to read and reply to your message. We do not sell or pass your email address to anyone else. You can learn more about how we handle personal data by reading our Privacy Policy. For the rules that apply when using this website, please see our Terms of Use.
Thank You
Your messages help us keep our pages accurate, useful and easy to read. We appreciate you taking the time to get in touch, and we look forward to hearing from you.